- #Tomtom mydrive connect problems how to
- #Tomtom mydrive connect problems install
- #Tomtom mydrive connect problems drivers
- #Tomtom mydrive connect problems update
Please note that this app will not update your sat nav software.
> Make your map personal: Easily add and manage your home, work and other favourite destinations. Then send it to your sat nav* and it will guide you through traffic. > Set your destination and sync it with your sat-nav*: Set where you're going using phone contacts, saved favourites, a tap on the map, or just type it in. > Set your personal traffic checker: Want to know about traffic on your commute? Get reports before you go in case of delays on the way. Get highly accurate traffic information, in real-time. > Know before you go: We're passionate about traffic so you don't need to be. Optionally share your destination with a TomTom sat nav* for navigation through traffic. Set up your personal traffic checker for any delays on your commute and see where traffic is right now. In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.EASILY PLAN YOUR DAILY DRIVE WITH REAL-TIME TRAFFICĬhoose the best route to take before you get in the car. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself. If your navigation device is listed, check the status in the following way:Ī yellow/orange status your navigation device is correctly installed.Ī red status means your navigation device is not correctly installed. If your navigation device is not listed, add it in the following way:Ĭlick the plus (+) button at the bottom left and select the TomTom Interface. The navigation device is listed as a network card or as a modem.
#Tomtom mydrive connect problems install
If your computer fails to assign the driver automatically, you can install it by following the steps below.Ĭlick on the Apple menu in the top left hand corner of your screen and choose
#Tomtom mydrive connect problems drivers
Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device.
#Tomtom mydrive connect problems how to
Tick the box in the confirmation window to confirm that the driver software will be deleted and clickįind MyDrive Connect in the list, select it and then clickįor instructions on how to install MyDrive Connect see: The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected: To troubleshoot your device's connection, follow these steps in order:
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